FAQs
Common questions
Referrals, appointments, costs and what to bring.
Do I need a referral to see a podiatrist?
No, you don't need a referral to see a podiatrist, and private health funds don't usually need one either. If you're unsure, check with your fund.
What should I bring to my first appointment?
Please bring your Medicare card, any relevant insurance cards, a list of current medications, and any previous medical reports or X-rays related to your foot condition. Also, bring the shoes you wear most often.
How long is a typical appointment?
First appointments usually take 30–45 minutes, and follow-ups about 30 minutes, depending on the treatment.
Do you bulk bill?
No, we don't bulk bill. We're happy to see you under a care plan from your GP: there's a gap to pay, which depends on whether you hold a pension or concession card. Please contact us to discuss your situation.
Do you see DVA, NDIS, workers' compensation and motor vehicle injury patients?
Yes. We see DVA patients, workers' compensation and motor vehicle injury (Insurance Commission) claims, and NDIS participants whose plans are self-managed or plan-managed. We can't see NDIS participants whose plans are managed by the NDIA.
What conditions do you treat?
We treat a wide range of foot and ankle conditions including heel pain, ingrown toenails, diabetic foot problems, sports injuries, bunions, and biomechanical issues. We also provide orthotics and general foot care.
How often should I see a podiatrist?
This depends on your individual needs. Some patients require regular maintenance visits every 6–8 weeks, while others may only need treatment for specific conditions. We'll discuss the best treatment schedule for you.
Do you provide orthotics?
Yes, we provide custom-made orthotics designed specifically for your feet and condition. We use the latest technology to ensure the best fit: a 3D scan of your feet, which one of the two labs we use makes them from.
What payment methods do you accept?
We accept cash, EFTPOS, credit cards (Visa, Mastercard and American Express), and HICAPS for private health insurance claims. Payment is due at the time of service.
Still have a question?
Call us, or send a message and we will get back to you.